At Orthos, we are committed to delivering excellent service and support. If you experience any issues related to our services, products, or technical concerns, our Customer Service team is ready to assist you.
You can contact us through the following channels:
📋 Contact Information Table
| Channel:Telephone | Contact Information:+62 857-0332-2000 |
| Channel:Email | Contact Information:general@orthos.ai |
| Channel:WhatsApp | Contact Information:+62 857-0332-2000 (text only) |
| Channel:Instagram | Contact Information:@orthos.ai |
| Channel:Support Form | Contact Information:Access via https://form.jotform.com/0rthos/request-support |
🛠️ Complaint Handling Process
Users can submit a report or complaint through any of the listed channels. Once received:
- The Orthos Customer Service team will manage, respond to, and process the report following our standard operating procedures.
- The standard resolution time is a maximum of 5 (five) working days, depending on the complexity of the issue.
- Once the case is resolved, we will send a final update and resolution report to the user via the initial contact method.
If you wish to escalate a concern, you may also reach out to:
Directorate General of Consumer Protection and Trade Compliance
WhatsApp DG PKTN: 0853-1111-1010
+62 8570 3322 000
general@orthos.ai